At GeekScripts, we strive to provide our customers with high-quality products and exceptional customer service. We understand that sometimes a purchase may not meet your expectations, and we want to ensure your satisfaction. Please review our refund policy below:
Conditional Refund:Due to the nature of digital products, refunds are generally not provided. However, if you encounter any issues or have concerns, please contact our support team for assistance.
We can consider a conditional money-back guarantee if you open a support ticket with us and explain in complete detail as to why you need a refund. We won't guarantee you will get a refund but we will discuss it with the product owner and get back to you within 10 days.
Eligibility for Conditional Refund:
To be eligible for a conditional refund, the following conditions must be met but they don't guarantee a refund:
1. Your request for a conditional refund is made within 7 days of the purchase date.
2. The product has not been downloaded or used in any way.
3. You have a valid reason for requesting a refund, such as technical issues with the product that cannot be resolved by our support team (IE: your server/hosting will not allow the product, the product won't run on your hosting/server).
How to Request a Refund:
To request a refund, please contact our customer support team using our Ticket System form with your order details and the reason for your refund request. Our team will review your request and make a decision on your refund within 10 business days.
Refund Process:
Once your refund request is approved, the refund will be issued to the original method of payment used for the purchase. Please note that it may take 10 days for the refund to appear in your account, depending on your payment provider.
Exceptions:
Please note that certain products may not be eligible for refunds, such as:
1. Products purchased with promotional discounts or during special sale events.
2. Products that have been customized or personalized according to your specifications.
3. Services provided by third-party vendors through GeekScripts.
Contact Us:
If you have any questions or concerns about our refund policy, please feel free to contact us using our Ticket System. Our customer support team is available to assist you with any inquiries you may have.
Changes to Refund Policy:
We reserve the right to update or change our refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on this page.